Refund Policy

Effective Date: 03/28/2025

At SeaTac International Airport Parking, we strive to deliver reliable and affordable parking services. To help us maintain efficient operations while offering flexibility, we’ve outlined the following refund policy:

1. Service Fee Refundability

A $15 service fee is included in every reservation.
This service fee is only refundable if the customer cancels within 24 hours of booking and the reservation is not for the same-day check-in.
For same-day bookings, the parking fee will be refunded, but the $15 service fee is non-refundable.
If a cancellation is made more than 24 hours after the booking, only the parking fee will be refunded. The service fee remains non-refundable.

2. Cancellation and Refund Eligibility

You may cancel your reservation before the check-indate and receive a refund based on the timing of your cancellation:
- Within 24 hours of booking (non-same-day reservations): Full refund (parking fee + service fee)
- Within 24 hours of booking (same-day reservations): Parking fee refunded only
- After 24 hours from booking but before check-in date: Parking fee refunded only
No refunds will be issued for cancellations made on or after the check-in date, or after the scheduled check-in date.

3. Definition of Check-In Date

The check-in date is the first calendar day you selected during booking as your vehicle drop-off date.
For example, if your reservation starts on July 10, your check-in date is July 10 at 12:00 AM.
To qualify for a refund, your cancellation request must be received before 12:00 AM on the check-in date.

4. How to Cancel

Only cancellation requests submitted via email to [email protected] will be accepted.
The email must be sent from the same email address used to make the reservation.
Please include:
- Your reservation number
- Your full name
- A clear cancellation request
Emails sent outside the refundable period will be disregarded.
We do not accept cancellations by phone, in person, or through any other method.